Refund policy

During the holiday shopping season, Allbirds provides an extended timeframe for eligible purchases to give customers and gift recipients additional flexibility after the holidays. Qualifying orders made from November 1, 2025 through December 24, 2025 may be returned or exchanged until January 16, 2026. This seasonal adjustment is intended to make holiday shopping more convenient by allowing additional time to determine whether a purchased item is suitable, whether a different size is needed, or whether another product would better meet the recipient’s preferences.

An extended return period can be especially useful for gifts purchased before the holiday itself. Since many seasonal purchases are made days or weeks before they are opened, recipients may not have an opportunity to check the size, style, or overall suitability immediately. The additional timeframe gives shoppers and recipients greater opportunity to review their purchases and complete an eligible return or exchange without being restricted by the shorter timeframe that may apply during other periods.

To qualify for a return or exchange, merchandise should remain in appropriate original condition. Products are generally expected to be unworn, unused, unwashed, and free from damage or modifications. Any original tags, labels, packaging, or other materials provided with the merchandise should be retained when applicable. Keeping products in their original condition helps preserve their quality and allows returned merchandise to be properly evaluated and processed.

Not every product is covered by the holiday return extension. Merchandise identified as final sale is generally excluded from return and exchange eligibility. Certain other products may also be non-returnable, including gift cards, insoles, or items specifically identified as excluded when purchased. Customers should review product descriptions, checkout information, and any applicable restrictions before completing an order. This is particularly important when purchasing promotional merchandise, limited-release products, or items subject to special conditions.

Customers may be responsible for expenses associated with sending merchandise back. Original shipping charges paid when an order was placed are generally not included in a refund. Once an eligible return reaches the appropriate facility and has been reviewed and processed, the approved refund is normally issued to the payment method used for the original purchase. Refunds are generally not redirected to another payment method, customer, or account unless a different approach is required under applicable law.

Returns and exchanges are generally expected to be completed in the same country where the original purchase was made. This requirement helps support accurate inventory management, payment processing, taxation, fulfillment, and local operational procedures. Customers who purchase Allbirds merchandise from an authorized third-party retailer should follow the return and exchange rules established by that retailer. Merchandise purchased through another seller generally cannot be returned directly through the Allbirds return process.

Allbirds may take appropriate steps to manage orders, purchases, returns, and exchanges when operational circumstances require it. In certain situations, transactions may be limited, declined, canceled, or otherwise restricted. Such decisions may relate to product availability, unusual purchasing activity, suspected fraud, potential misuse of return procedures, or other circumstances that could interfere with fair access to merchandise or services.

If an order or return request is declined or canceled, the company’s responsibility may generally be limited to returning eligible amounts that have already been paid. Additional expenses, indirect damages, or other costs resulting from an unsuccessful transaction may not be reimbursed. These provisions help the company manage inventory and transactions consistently while maintaining reasonable standards for customers using the holiday return program.

Customers can help make the return or exchange process more efficient by reviewing eligibility requirements before sending merchandise back. Confirming the applicable purchase dates, checking whether the product qualifies, preserving the original condition, and reviewing any product-specific exclusions can reduce potential delays. Understanding shipping responsibilities and refund procedures can also help customers have clearer expectations about what happens after a return is submitted.

The seasonal extension is designed to provide greater convenience without removing the conditions necessary to maintain product quality and an efficient returns system. Holiday shoppers can purchase gifts earlier in the season while knowing that eligible merchandise may have additional time available for evaluation after the holidays. This flexibility can be particularly valuable when recipients need to select another size or exchange a product for a different style.

By extending the return and exchange window for qualifying seasonal purchases, Allbirds aims to create a more accommodating holiday shopping experience while maintaining consistent standards for merchandise handling. Clear dates, eligibility conditions, exclusions, and refund procedures help customers understand their options before and after making a purchase. The program is intended to make seasonal gifting easier while providing a practical process for customers who need to return or exchange an eligible item within the designated period.