Allbirds Responsible Disclosure Program

Allbirds places strong importance on protecting its digital infrastructure and safeguarding information handled through its websites, applications, services, and other technology systems. As online threats continue to evolve, maintaining effective security requires regular assessment, monitoring, and improvement. Security researchers, technology professionals, and other responsible members of the security community can contribute meaningfully to this effort by identifying weaknesses that may otherwise remain unnoticed. Through a responsible vulnerability reporting process, Allbirds encourages individuals who discover potential security issues to share their findings so that appropriate investigation and remediation can take place.

Security concerns involving Allbirds digital products and technical resources may be reported by individuals who conduct research in a responsible manner. Sharing potential vulnerabilities directly with the company gives the relevant teams an opportunity to evaluate the issue, understand its possible consequences, and introduce corrective measures where necessary. Responsible reporting can help reduce exposure to security threats and improve the resilience of systems used by customers, employees, partners, and other visitors.

The vulnerability disclosure process is based on cooperation rather than a guaranteed financial reward. Allbirds does not maintain a formal bug bounty program and does not promise compensation, gifts, or other payments for security findings. Researchers should therefore participate with the understanding that submitting a report does not automatically create an entitlement to financial recognition. The company nevertheless values legitimate security research and recognizes the time, technical knowledge, and effort that individuals may contribute when identifying potential weaknesses.

Security testing should be performed carefully and with consideration for the stability of Allbirds systems. Researchers should avoid activities that could interrupt services, damage infrastructure, interfere with customers or employees, or create unnecessary operational risks. Testing should remain limited to what is reasonably necessary to verify the suspected issue. Researchers are also expected to comply with applicable laws and regulations and to avoid accessing systems, accounts, or information beyond the scope required to demonstrate the reported vulnerability.

Special care is required when sensitive information is encountered during security research. A researcher who unintentionally gains access to personal information, confidential business records, employee information, credentials, or other protected material should avoid retaining, modifying, distributing, or using that information. Access should be minimized, and any discovery involving sensitive data should be communicated to Allbirds as soon as reasonably possible. Responsible treatment of confidential information helps limit potential exposure while allowing the security team to investigate the underlying problem.

Researchers are also encouraged to allow the company adequate time to review and resolve reported vulnerabilities before making technical details publicly available. Premature disclosure can increase the likelihood that an unresolved weakness could be exploited by others. Coordinated disclosure gives Allbirds an opportunity to assess severity, determine affected systems, develop appropriate fixes, and implement protective measures before information about the issue is broadly distributed.

Reports submitted in good faith and within responsible testing boundaries may receive cooperative consideration from Allbirds. The company seeks to distinguish legitimate security research from activities intended to cause harm, gain unauthorized access, or misuse technical resources. Conduct involving malicious intent, unlawful activity, significant disruption, or other inappropriate behavior may fall outside the intended scope of the vulnerability reporting process and may not receive the same consideration.

Once a report has been received, the relevant security personnel may assess the information to determine whether a genuine vulnerability exists and how serious the potential impact may be. The evaluation process can include reviewing affected systems, reproducing reported behavior, determining the scope of exposure, and considering appropriate remediation options. Where practical, the company may communicate with the researcher during the review so that additional information can be requested or clarification can be provided.

Certain forms of security testing are not appropriate for the standard disclosure process because they can introduce substantial risks to users or infrastructure. Examples may include phishing campaigns, social engineering against employees or customers, denial-of-service activity, physical intrusion attempts, excessive automated requests, or testing methods that intentionally degrade system performance. Researchers should avoid approaches that could compromise service availability, expose individuals to harm, or create operational disruption merely for the purpose of demonstrating a security concern.

A detailed report can significantly improve the efficiency of the investigation. Researchers should provide enough information for the security team to understand the suspected weakness and reproduce the relevant behavior. Useful submissions may explain the affected website, application, endpoint, feature, or service, describe the nature of the vulnerability, identify the steps used during testing, and explain the potential security impact. Supporting material such as screenshots, logs, request details, or other technical evidence may also help the company verify the finding more efficiently.

Researchers should avoid including unnecessary sensitive information in a report. If evidence can demonstrate the issue without exposing personal or confidential data, the submission should use the least amount of sensitive material necessary. This approach helps the security team evaluate the vulnerability while reducing the possibility that the reporting process itself creates additional privacy or security concerns.

Private communication should be used when submitting vulnerability information so that potentially sensitive technical details are not unnecessarily exposed to the public. Maintaining a controlled communication process allows the company and researcher to discuss the issue more securely and coordinate the investigation. Researchers should follow the designated reporting instructions provided by Allbirds when submitting their findings and should provide accurate contact information when appropriate so that the security team can request clarification.

Security is an ongoing responsibility rather than a one-time activity. New technologies, software updates, integrations, infrastructure changes, and emerging attack techniques can introduce new risks over time. Feedback from responsible researchers provides another source of information that can help identify areas requiring additional attention. By reviewing legitimate security reports and improving protective measures, Allbirds can strengthen its digital environment and reduce potential risks to the people and organizations that rely on its services.

Through responsible disclosure, careful testing practices, appropriate handling of confidential information, coordinated communication, and continued security improvements, Allbirds seeks to maintain a safer digital ecosystem. Collaboration with researchers allows potential weaknesses to be identified and addressed in a constructive manner, while clear expectations help ensure that security testing does not create unnecessary harm. This ongoing cooperation supports stronger technology protections and reinforces the company’s broader commitment to maintaining dependable and secure digital services.